ASSOCIATE PATIENT EXPERIENCE REPRESENTATIVE.
Job Title
ASSOCIATE PATIENT EXPERIENCE REPRESENTATIVE.
Job Family
Function
COO
Job Code
30009173
Reports to Job
CPH of assigned area
Job Description Summary
The Associate Patient Experience Representative is an entry.-level position aimed at enhancing patient experiences within a healthcare facility. The role involves performing routine tasks and maintaining effective communication with patients and staff under supervision, focusing on basic support and assistance.
Strategic Roles & Responsibilities %
00
Strategic Roles & Responsibilities
Operational Roles & Responsibilities %
100
Operational Roles & Responsibilities
- Assist patients by providing directions and answering basic inquiries to ensure they feel comfortable and informed during their visit
- Help in the coordination of patient appointments by supporting the scheduling team and ensuring that all necessary documentation is accurately filed and maintained
- File patient documents and records in accordance with hospital policies ensuring confidentiality and easy retrieval by authorized personnel
- Maintain a clean and welcoming environment in patient waiting areas by organizing seating and replenishing informational materials and brochures
Minimum Education Required
High school diploma or equivalent
Professional Certifications Required
.
Years of Experience
No prior experience or up to 2 years of relevant experience in a healthcare or administrative role is preferred.
Languages
English:Fully Proficient ; Arabic:Fully Proficient
Functional Competencies
- Due Diligence
- Audit Reporting
- Data Collection
Core Competencies
- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care
Acknowledgement
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Addendum Title
No
Supplemental Work/Experience/Education Information
N/A
Addendum Description
N/A