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ASSOCIATE PATIENT RELATIONS ADVISOR.

Job Title

ASSOCIATE PATIENT RELATIONS ADVISOR.

Job Family

Function

COO

Job Code

30009157

Reports to Job

Director, Manager or Team Lead of Patient Relations

Job Description Summary

The Associate Patient Relations Advisor provides frontline support for JHAH patients, handling complaints, suggestions, and surveys under supervision. Responsibilities include maintaining patient satisfaction, managing special projects, and assisting in assigned districts.

Strategic Roles & Responsibilities %

00

Strategic Roles & Responsibilities

    Operational Roles & Responsibilities %

    100

    Operational Roles & Responsibilities

    • Participates in the 24 hour shift and on call schedule to meet operational needs as directed by the Director
    • Documents concerns regarding access to coordination quality and safety of medical care
    • Handles and followsup on all customer complaints and suggestions in coordination with Medical Departments and services and provides feedback to originators
    • Performs other miscellaneous duties as directed by the Director
    • Handle Patient Relations call center duty as directed by Team leader or designate
    • Handle and process Customer messages coming through Patient Relations channels
    • Maintains confidentiality with information regarding customers and colleagues

    Minimum Education Required

    Bachelor Degree is required, Health related field is preferred.

    Professional Certifications Required

    Medical terminology training is required. PX certificate is required.

    Years of Experience

    Minimum 2 years experience in Patient experience or related field as required.

    Languages

    English:Fully Proficient ; Arabic:Fully Proficient

    Functional Competencies

    • Due Diligence
    • Audit Reporting
    • Data Collection

    Core Competencies

    • Excellence
    • Integrity
    • Accountability
    • Cybersecurity
    • Person-Centered Care

    Acknowledgement

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Addendum Title

    No

    Supplemental Work/Experience/Education Information

    N/A

    Addendum Description

    N/A

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