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Associate IT Technical Analyst

Job Code


Basic Function

The Associate IT Technical Analyst is expected to develop and support technical solutions for it JHAH’s catalog of applications. 


The required skillsets include demonstrated knowledge and expertise in the ability to develop technical requirements; designing, configuring and prototyping applications; and, as a developer, reading and understanding functional specifications.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties


  • Create and Submitting all kind of requests  service requests:
  • NAC registration request.
  • Port activation request.
  • Static IP address request.
  • Any other IT request
  • Technical IT functions such as:
  • End user device trouble shoot
  • Hard ware and software support
  • Trouble shoot software issues as well as operating system
  • Install configure all kind of Software (standard and non-standard)
  • Replacing Hard ware parts of End user device
  • Vendor administration
  • Hard ware and software issues analysis
  • Collect user requirements ensuring solution is in line with scope of work and proper documentation is developed facilitating the system maintenance and support activities;
  • Assist in SAP development, architecture, software maintenance and system administration;
  • Work with subject matter experts and other project team members to develop project scope, hardware, software requirements;
  • Assist with design, development, testing and delivery of SAP solutions;
  • Participate in project plan development; and
  • Ensure data integrity and be able to resolve any software vulnerabilities to improve and ensure system’s security.

Bachelor of Science (BS) degree in a Computing / IT Field.

  • Up to 5 years hands on experience with IT systems analysis, programming, testing and implementation;
  • Ability to develop project proposals, plan and deliverables;
  • Able to conduct User Acceptance testing;
  • Knowledge of automated testing tools is desirable;
  • Project management skills are required; and
  • Ensure timely resolution of production issues to JHAH applications.
Certifications/Other requirements as applicable
  • SAP Certification is desirable;
  • Knowledge of Healthcare environment is desirable;
  • Knowledge of presentation tools like Visio, Power Point is required;
  • Presentation skills are necessary; and
  • Excellent written, verbal and interpersonal skills are required.