Associate Program Coordinator-DH Inpatient Management & Home Healthcare Unit Manager

Job Code

30000808

Basic Function

Provides clinical direction and leadership for the assigned Nursing and Clinical Services Division/Department. Coordinates and manages activities of assigned division/department and assumes overall 24- hour responsibility. Develops department goals and objectives, evidenced based patient care practice, policies, and procedures in a cost effective environment. Provides overall organization guidance and direction in collaboration with the managers, prepares and monitors budgeting and quality management.    

Scope

Incumbent has responsibility and authority for all activities within assigned division/department; including forecasting nursing & clinical services patient care needs and evaluation of patient care systems/programs. Accountable and responsible for administrative and fiscal management of the division/department and in meeting the Key Performance Indicators (KPIs), patient satisfaction & staff engagement.  Interprets and implements Johns Hopkins Aramco Healthcare, Nursing and Clinical Services policies. Plans and oversees the provision for staffing within the division/department, and ongoing education, training and development for staff. Systematically evaluates the quality and effectiveness of nursing & clinical services practice within assigned division/department.

Principal Contacts

INTERNAL: Daily contact with JHAH, Human Resources (HR), Nursing & Clinical Services Managers and other Johns Hopkins Aramco Healthcare (JHAH) health care personnel involved in care of the patient.

EXTERNAL: Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH HR and JHAH Government Affairs).

Principal Duties

Performs all duties of Project Coordinator plus the following:                                                              

• Leadership and people management:  
• Performs all managerial functions common to the division/department level as established by JHAH.  Manages and provides leadership that incorporates the JHAH mission and vision, Key Performance Indicators (KPIs) and standards of the organization.                         
• Manages direct reports effectively, delegating appropriately and holding them accountable for the delivery of specific objectives and targets, maximizing their performance through regular performance coaching and review, and reflective practice, ensuring they meet required standards in their current job whilst developing their skills       and knowledge. Provides leadership, supervision, functional guidance, and developmental activities for the nursing & clinical services managers.  
• Ensure that where performance issues have been identified, personnel policies are adhered to and specialist advice sought where required.          
• Provide guidance and support to all team members as well as to managers in dealing with Human resource issues and disciplinary matters. Promotes a positive work environment conducive to productive, collegial relations among all members of the health care team.
• With the Chief Nursing Officer and managers builds a pool of talent that will sustain the performance of nursing & clinical services in the future by identifying manpower requirements and partaking in the recruitment and selection process.
• Works closely with members of the senior management team to deliver the successful implementation of key initiatives as appropriate by managing the impact of change within the team.  
• Promotes the involvement of Nursing & Clinical Services in Community Health Awareness Programs.
• Take responsibility alongside the managers for the clinical education and professional development of the division/department.
• Conducts meetings with managers to communicate information, address quality issues, and problem solve. Contribute as one of the senior management team.
• Supports and monitors the KPIs, Quality Improvement / Risk Management interventions in the division/department
• Remains current regarding nursing & clinical practice developments and trends.  
• Develop and implement effective educational programs designed to assist the staff in the progression from novice to expert in the care of the patient and family.
•  Assures staff involvement in decision-making process and creates a positive work environment that enhances individual's abilities to grow professionally.
• Performs annual appraisals on managers/assigned staff and reviews the appraisals of all staff.    
• Educates and mentors staff on principles of leadership and creates an environment that is conducive to learning.
• Functions as a staff advocate. 
• Participates in multidisciplinary committees, as well as leading Nursing & Clinical Services Division/Department committees.  

Principal Duties (cont'd)

• Functions as a member of the Nursing & Clinical Services Executive Committee and supports and communicates the decisions made by the committee.
• Recognize the diverse skill levels of individual staff members and the unique needs of the patient population when developing staffing plans; ensures level of staffing for the level of acuity is appropriate 24hours/day. Maintains 24-hour accountability for problem solving. 
• Monitor and evaluate appropriate utilization of staff in collaboration with hospital wide stakeholders. Works collaboratively to assure consistency in planning of patient care to achieve expected outcomes interdepartmentally and intra departmentally. 
• Responsible for manpower budget and financial planning for area.  
• Develops measures and monitors division/department operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.

• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes, Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.   

• Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting and the Quality improvement (QI) program within the Department.  
• Performs other miscellaneous related duties as requested by the Chief of Nursing Officer. 
• Is able to identify, at least one potential successor to the Division/Director role.  
• Assesses and forecasts department resource needs and allocates resources/budgets to ensure objectives are met
• Understands the needs, drivers and constraints of various stakeholder groups and applies this understanding in communications and decisions across division/department
• Makes significant expenditures within established parameters
• Directs and implements revenue – enhancing and/or cost-reduction measure
• Manages subordinate managers,  and/or professional/technical employees
• Achieves work objectives primarily through impact/influence on others

Education

•  Master's degree is required.
• Bachelor's Degree in Nursing/Specialty

Experience

• 9 years clinical nursing experience post-registration with three years of management experience in clinical specialty.
• Expert in clinical knowledge of assigned specialty is required.

Certifications/Other requirements as applicable

• Advanced training /certification in specialty.
• Current licensure as a professional registered nurse.
•  Fluent spoken and written English. Spoken Arabic is desirable.
• Professional experience with demonstrated competency in clinical management and leadership skills.
• The ability to establish positive working relationships with all health care members in a multinational setting.