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BUSINESS IMPROVEMENT ANALYST.

Job Title

Job Family

Function

CORP (HR SME)

Job Code

30009326

Reports to Job

Business Unit Lead

Job Description Summary

The Business Improvement) is responsible for assisting in the identification, analysis, and documentation of business processes to support continuous improvement initiatives. The role is tactical and focuses on routine and structured tasks with basic to moderate complexity, contributing to operational efficiency and effectiveness within the Business Operations department.

Strategic Roles & Responsibilities %

Strategic Roles & Responsibilities

N/A

Operational Roles & Responsibilities %

100%

Operational Roles & Responsibilities

Assist in Process Analysis: Support the analysis of current business processes by gathering and documenting process information, identifying areas for improvement, and assisting in the development of recommendations.

Support Process Documentation: Help maintain accurate and up-to-date process documentation, including process maps and standard operating procedures, ensuring they are easily accessible to relevant stakeholders.
Process Implementation: Assist in the implementation of new or improved processes by coordinating with team members and other departments to ensure smooth transitions and minimal disruption to operations.
Data Handling and Reporting: Handle data collection and processing to support process improvement initiatives. Generate routine reports to aid in monitoring progress and identifying trends or issues.
Maintain Process Standards: Ensure adherence to established process standards and protocols, providing support for compliance and quality assurance efforts.
Stakeholder Support: Provide support to internal stakeholders by addressing inquiries related to process changes and offering guidance on new procedures as needed.

Minimum Education Required

Bachelor's Degree: Nursing, Quality, Clinical, Allied Health, management, or other Health Care related discipline.

Professional Certifications Required

REQUIRED:
Certified Professional Healthcare Quality (CPHQ)
PREFERRED:
Accreditation or Quality related projects/experiences/certifications

Years of Experience

Minimum 3 years' experience in business improvement, continuous quality initiatives and/or project management (ideally in a healthcare setting).

Languages

English. Fully Proficient

Functional Competencies

Project Management:

Project Management is the process of planning, organizing, and managing tasks and resources to accomplish a well defined objective, usually within constraints of time, resources, and cost.

Working Across Organizational Lines:

Holding a position that requires understanding the interrelationships among key events by learning how problems fit into the bigger picture and confronting interdepartmental issues. Effectively working and communicating across functional boundaries. Influencing others without authority or direct control.

Process Improvement:

Process Improvement is the methodology followed for increasing the effectiveness and/or
efficiency of a business process, often through automation.

Core Competencies

Excellence:

- Meets productivity requirements with a proactive and engaged approach
- Maintains quality of work standards by routinely checking work requirements
- Adjusts to job pressures and changes in priorities.
- Ensures high quality outcomes

Integrity:

- Treats others fairly and fosters a safe and healthy environment of mutual trust and openness
- Takes responsibility for own work, including problems and issues
- Uses applicable professional standards and established procedures and policies when taking action and making decisions
- Identifies ethical dilemmas and conflict of interest situations and takes action to avoid and prevent them

Accountability:

- Accepts responsibility for outcomes (positive or negative) of one's work
- Takes ownership for mistakes or missteps and refocuses efforts when necessary
- Holds self accountable for reaching short and long-term goals
- Exhibits willingness to accept more responsibility, self-lead or lead others

Cybersecurity:

- Enforces cybersecurity policies, protocols, and standards.
- Models and fosters awareness of cybersecurity
- Reinforces behaviors that create a secure environment

- Seeks opportunities that reduce the risk of cybersecurity incidents
- Takes the necessary precautions when receiving suspicious emails

Person-Centered Care:

CLINICAL
- Communicates treatment plans and expected outcomes to patients and family members
- Balances needs and expectations of patients
- Explains clinical side effects and possible complications, if applicable, to patients and family members.
- Exhibits high quality standards to meet patients and family members' needs in accordance with policy
NON-CLINICAL
- Treats others with dignity, compassion and respect
- Communicates with others in a respectful, empathetic, and concise manner
- Listens actively, effectively, and seeks clarification and understanding.
- Utilizes the diverse perspectives of individuals to improve decision-making and team outcomes

Acknowledgement

This Job Description has been developed by subject matter experts in respective areas, reviewed by the Division Head; approved by the Chief of Service for the respective Service Unit and approved by the CHRO. It is intended to provide a unique summary that is distinctively attributed to the job described as much as possible, and/or in alignment with Business Segment requirements. The employee will acknowledge this Job Description electronically as needed and may be asked to perform other related responsibilities to meet the ongoing organizational needs.

Addendum Title

N/A

Supplemental Work/Experience/Education Information

N/A

Addendum Description

N/A

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