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IT Functional Analyst

Job Code


Basic Function

The IT Functional Analyst will specialize in a specific technology, line of business, domain or industry within the JHAH IT organization.


Provide and define a feasible IT solution, its implementation, its interaction with existing systems and improve the cost effectiveness of a project.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties

General Duties

  • Analyze the existing systems and highlight areas of improvement;
  • Research opportunities by identifying new software/service to be developed;
  • Analyze and decompose complex requirements;
  • Perform gap analysis and recommend solutions;
  • Document requirements, create functional specifications and prepare wireframes/flowcharts;
  • Participate in the development of the product as per specifications;
  • Participate in change and configuration management;
  • Monitor performance, discover variances and propose necessary actions;
  • Validate the functionality of the end product according to the requirement specifications; and
  • Prepare technical user manuals, system configuration documents and other technical reports.

Epic Principle Duties (Applicable for Epic Analyst or Instructional Designer Only)

  • Work with clinical operational users to ensure that workflows in the system are clinically accurate and according to MoH, CBAHI, and JCIA standards
  • Observe and meet with clinicians at their place of work to validate that configuration is correct and optimized for the relevant medical specialty and/or area requirements
  • Update training materials, tip sheets, and training environment to reflect agreed on hospital and clinic workflows
  • Schedule and conduct new hire, upgrade, or additional training as required for clinicians and end users accordingly to their specialty area
  • Foster and maintain strong communication and collaboration with operational counterparts to build and provide analytical and evidence based tools focused on patient safety and satisfaction


  • Bachelor of Science (BS) degree in Information Technology, or
  • Bachelor of Science (BS) in Nursing, Pharmacy, Informatics or other medical specialty (for Epic Clinical Analyst and Instructional Designers Only)


  • At least 5 years experience in project management
  • Strong understanding of project management methodology and framework preferably with PMP certificate
  • Strong track record of on-time, on-budget and to-specification delivery of IT projects
  • Ability to manage relationships with business customer
  • Analytical and problem solving skills
  • Strong communication skills(written and oral) & interpersonal skills
  • Minimum Bachelor Degree in IT field
  • Minimum 5 years of experience in their area of specialization;
  • Analytical and investigative skills;
  • Ability to understand the bigger picture;
  • Working knowledge of data and process modelling;
  • Elicitation and comprehension skills; and
  • Grip over database concepts like DBMS, ETL and SQL.
Certifications/Other requirements as applicable


  • Ensure alignment of projects with the business strategy and objectives
  • Support the portfolio management decision process through the creation of project charters, scope documents, risk assessments and budgets.
  • Lead efforts around work plans, schedules, project estimates, resource plans and status reports.
  • Comply with project management methodologies and assure that proper quality standards are maintained during project execution and delivery.
  • Report and manage project risks, issues, dependencies, and scope changes with all stakeholders and facilitate resolution, mitigation, and appropriate escalation as required
  • Coach project team members on basic project management practices as needed.
  • Report project performance and target to meet business expectations and the agreed service level agreement