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PATIENT EXPERIENCE CONSULTANT.

Job Title

PATIENT EXPERIENCE CONSULTANT.

Job Family

Function

COO

Job Code

30009163

Reports to Job

CPH of assigned area

Job Description Summary

The Patient Experience Consultant is responsible for leading and directing enterprise.-wide strategies to enhance the overall patient experience. This highly strategic role involves developing and implementing sophisticated, cross.-functional initiatives that drive patient satisfaction and engagement at the highest levels of complexity. The director will work closely with senior leadership and diverse teams to establish innovative processes and standards that align with the organization's mission and values.

Strategic Roles & Responsibilities %

30

Strategic Roles & Responsibilities

  • Develop and direct comprehensive patient experience strategies that align with organizational goals and improve patient satisfaction across all service lines
  • Strategically establish and nurture partnerships with key stakeholders across departments to foster a culture of patientcentered care

Operational Roles & Responsibilities %

70

Operational Roles & Responsibilities

  • Oversee the implementation of sophisticated enterprisewide projects designed to improve patient experience
  • Establish and refine advanced metrics and analytics to evaluate patient satisfaction and experience
  • Lead the development of innovative communication strategies that improve patient engagement and feedback mechanisms
  • Develop and oversee advanced training programs for staff at all levels to ensure consistent delivery of exceptional patient care
  • Serve as a strategic advocate for patient needs in enterprisewide decisionmaking processes
  • Continuously monitor trends and developments in patient experience and healthcare delivery

Minimum Education Required

Bachelor’s degree in Healthcare Administration, Business Management, or a related field; Master’s degree preferred.

Professional Certifications Required

SCFHS Patient Experience Certification

Years of Experience

Minimum 20 years of experience in a healthcare or related field is required.

Languages

English:Fully Proficient ; Arabic:Fully Proficient

Functional Competencies

  • Due Diligence
  • Audit Reporting
  • Data Collection

Core Competencies

  • Excellence
  • Integrity
  • Accountability
  • Cybersecurity
  • Person-Centered Care

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Addendum Title

No

Supplemental Work/Experience/Education Information

N/A

Addendum Description

N/A

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