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SENIOR PATIENT RELATIONS ADVISOR. - Ras Tanura

Job Title

SENIOR PATIENT RELATIONS ADVISOR.

Job Family

Function

COO

Job Code

30009155

Reports to Job

Director, Manager or Team Lead of Patient Relations

Job Description Summary

The Senior Patient Relations Advisor serves as a frontline employee for JHAH customers, providing first.-level professional services to maintain the organization’s image and ensure patient satisfaction. Responsibilities include implementing and monitoring Patient Relations programs, handling and following up on complaints and suggestions, conducting surveys, and overseeing special projects. The role also involves planning and evaluating Patient Relations projects and preparing detailed regular reports.

Strategic Roles & Responsibilities %

30

Strategic Roles & Responsibilities

  • Depending on the nature and level of complainant handles followup monitors and evaluates all patients and staff complaints and suggestions in coordination with medical departments and services and provides feedback to originators and Medical Management
  • Utilizes academic expertise and knowledge to implement unit programs and or develops team members and intervening strategies related to coaching and staff Performance Evaluation Program PEP
  • Maintains confidentiality with information regarding customers and colleagues

Operational Roles & Responsibilities %

70

Operational Roles & Responsibilities

  • Monitors the routine Patient Relations reports and evaluates JHAH facilities clinics and care areas
  • Plans monitors and participates in the JHAH and Patient Relations Campaigns to promote health and the image of the organization
  • Performs other miscellaneous duties as directed by the Director
  • Monitors the Patient Relations staff performance in relation to handling and followup of customer complaints and suggestions
  • Assists the Director in preparing various statistical reports such as monthly reports accountability reports business and operating plans manpower allocations and budgets
  • followup on Patient Relations programs in the different districts and regions and reports on these programs to the Director
  • Performs Quality Check on complex cases Quality and Safety

People Management Roles & Responsibilities %

People Management Roles & Responsibilities

Minimum Education Required

Bachelor Degree is required, Health related field is preferred.

Professional Certifications Required

Medical terminology training is required. PX certificate is required.

Years of Experience

Minimum 6 years’ experience in Patient experience, healthcare field or related field as required .

Languages

English:Fully Proficient ; Arabic:Fully Proficient

Functional Competencies

  • Due Diligence
  • Audit Reporting
  • Data Collection

Core Competencies

  • Excellence
  • Integrity
  • Accountability
  • Cybersecurity
  • Person-Centered Care

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Unified SA Profession Code

Supervises

Direct Reports

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