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Senior IT Technical Specialist

Senior IT Technical Specialist

Job Code

30000750

Basic Function

The Senior IT Technical Specialist is expected to develop and support technical solutions for it JHAH’s catalog of applications.  They should provide high level of technical expertise and professional assistance, advice and guidance in the development and utilization of new and existing solutions.

They should be able to produce solutions to recurring problems, recommend or participate in feasibility and cost studies.  Also, be able to propose alternatives to meet forecasted workloads based on extensive knowledge of current and long-range trends in JHAH’s catalog of applications.

Scope

The required skillsets include demonstrated knowledge and expertise in the ability to develop technical requirements; designing, configuring and prototyping applications; and, as a developer, reading and understanding functional specifications.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties

  • Collect user requirements ensuring solution is in line with scope of work and proper documentation is developed facilitating the system maintenance and support activities;
  • Produce solutions to recurring SAP problems;
  • Recommend or participate in feasibility and cost studies for new and current SAP solutions;
  • Propose alternative SAP solutions to meet forecasted workloads;
  • Review technical and functional requirements;
  • Provide technical guidance and train staff on new and existing solutions; and
  • Ensure data integrity and be able to resolve any software vulnerabilities to improve and ensure system’s security.

Education

  • Bachelor of Science (BS) degree in a Computing / IT Field.
  • Master’s Degree in related field.

Experience

  • Minimum 10 years hands on experience with IT systems analysis, programming, testing and implementation;
  • Ability to develop project proposals, plan and deliverables;
  • Able to conduct User Acceptance testing;
  • Knowledge of automated testing tools is desirable;
  • Project management skills are required; and
  • Ensure timely resolution of production issues to JHAH applications.

Certifications/Other requirements as applicable

  • SAP certification is desirable;
  • Knowledge of Healthcare environment is desirable;
  • Presentation skills are necessary; and
  • Excellent written, verbal and interpersonal skills are required.

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