Share this Job

IT Functional Analyst

IT Functional Analyst

Job Code


Basic Function

The IT Functional Analyst will specialize in a specific technology, line of business, domain or industry within the JHAH IT organization.


Provide and define a feasible IT solution, its implementation, its interaction with existing systems and improve the cost effectiveness of a project.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties

General Duties

  • Analyze the existing systems and highlight areas of improvement;
  • Research opportunities by identifying new software/service to be developed;
  • Analyze and decompose complex requirements;
  • Perform gap analysis and recommend solutions;
  • Document requirements, create functional specifications and prepare wireframes/flowcharts;
  • Participate in the development of the product as per specifications;
  • Participate in change and configuration management;
  • Monitor performance, discover variances and propose necessary actions;
  • Validate the functionality of the end product according to the requirement specifications; and
  • Prepare technical user manuals, system configuration documents and other technical reports.

Epic Principle Duties (Applicable for Epic Analyst or Instructional Designer Only)

  • Work with clinical operational users to ensure that workflows in the system are clinically accurate and according to MoH, CBAHI, and JCIA standards
  • Observe and meet with clinicians at their place of work to validate that configuration is correct and optimized for the relevant medical specialty and/or area requirements
  • Update training materials, tip sheets, and training environment to reflect agreed on hospital and clinic workflows
  • Schedule and conduct new hire, upgrade, or additional training as required for clinicians and end users accordingly to their specialty area
  • Foster and maintain strong communication and collaboration with operational counterparts to build and provide analytical and evidence based tools focused on patient safety and satisfaction



  • Bachelor of Science (BS) degree in Information Technology, or
  • Bachelor of Science (BS) in Nursing, Pharmacy, Informatics or other medical specialty (for Epic Clinical Analyst and Instructional Designers Only)


  • Minimum 5 years of experience in their area of specialization;
  • Analytical and investigative skills;
  • Ability to understand the bigger picture;
  • Working knowledge of data and process modelling;
  • Elicitation and comprehension skills; and
  • Grip over database concepts like DBMS, ETL and SQL.

Certifications/Other requirements as applicable


  • Good command over spoken and written communication
  • Organizational and presentation skills
  • Interpersonal skills