Share this Job

IT Technical Analyst

IT Technical Analyst

Job Code


Basic Function

The IT Technical Analyst is expected to develop and support technical solutions for it JHAH’s catalog of applications. 


The required skillsets include demonstrated knowledge and expertise in the ability to develop technical requirements; designing, configuring and prototyping applications; and, as a developer, reading and understanding functional specifications.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties

  • Collect user requirements ensuring solution is in line with scope of work and proper documentation is developed facilitating the system maintenance and support activities;
  • Follow an SDLC development methodology;
  • Assist in design, development, testing and the delivery of SAP solutions;
  • Work with subject matter experts and other project team members to develop project scope, hardware, software requirements;
  • Assist with SAP development, architecture, software maintenance and system administration;
  • Participate in project plan development and execute the project tasks; and
  • Ensure data integrity and be able to resolve any software vulnerabilities to improve and ensure system’s security.


Bachelor of Science (BS) degree in a Computing / IT Field.


  • Minimum 5 years hands on experience with IT systems analysis, programming, testing and implementation;
  • Ability to develop project proposals, plan and deliverables;
  • Able to conduct User Acceptance testing;
  • Knowledge of automated testing tools is desirable;
  • Project management skills are required; and
  • Ensure timely resolution of production issues to JHAH applications.

Certifications/Other requirements as applicable

  • SAP Certification is desirable;
  • Knowledge of Healthcare environment is desirable;
  • Knowledge of presentation tools like Visio, Power Point is required;
  • Presentation skills are necessary; and
  • Excellent written, verbal and interpersonal skills are required.


1. Person-Centered Care
2. Quantity Of Work
3. Communicate Openly & Effectively
4. Drive For Results
5. Foster Teamwork
6. Plan & Organize Work
7. Cybersecurity